BEFORE YOU TRAVEL
A little planning goes a long way.
Find helpful answers and get ready for your stay.
Where is Hotel Palmeras?+
You’ll find us at Lázaro Cárdenas 35, Colonia Dorada, Bucerías, Nayarit. Select “Get directions” to plan your route from your location.
Does the hotel have a pool?+
Yes. There is an outdoor pool where you can relax during your stay.
Is the hotel all-inclusive?+
No. Please check what is included in your chosen rate before confirming your reservation.
How can I check availability?+
Choose your dates and guest count on the Reservations page. Our Cloudbeds booking engine will show the available rooms, rates and terms for your stay.
Where can I find check-in times and booking policies?+
Check-in starts at 3:00 pm and check-out is by noon. Review the payment and cancellation terms for your chosen rate before confirming.
Which rooms can I choose from?+
There are six room categories: Studio Sencillo, Studio Doble, Kitchenette Suite King, Junior Suite Sencilla, Junior Suite Two Beds and Master Suite. Check the capacity of each before booking.
Can I stay as a couple or with family?+
There are rooms for two and for up to four adults. If you are travelling with children, let us know their ages so we can confirm occupancy, beds and rates.
How do I get here from the airport?+
Puerto Vallarta Airport serves the region. Open Google Maps to check the route and traffic. Any airport transfer needs to be arranged separately.
Which payment methods do you accept?+
We accept cash, bank transfers and Visa, Mastercard and American Express cards. Please confirm payment deadlines and the method applicable to your reservation with our team.
Is breakfast included?+
This depends on the rate or package booked. Please check your confirmation: meals are not included in every rate.
What are the check-in and check-out times?+
Check-in starts at 3:00 pm and check-out is by noon. Early check-in or late check-out needs approval and is subject to availability and possible charges.
How can I cancel or change my booking?+
Contact our team with your booking reference. Deadlines, deposits and any charges depend on the conditions accepted when you booked. Please also refer to the hotel’s terms.
Is parking available?+
Please contact us before arriving by car to check nearby parking options, availability and any charges.
Can I bring my pet?+
Please check the current pet policy with the hotel before booking. Pet accommodation should not be assumed.
Are accessible rooms or a lift available?+
Tell us about your mobility needs before booking. Our team will confirm access routes, stairs and the features of the available room.
How do I enquire about experiences and packages?+
The Bucerías page features ideas for adding local experiences to your stay. These proposals are being developed; please confirm activities, prices and inclusions before booking.
What can I visit near Bucerías?+
To the north: La Cruz de Huanacaxtle, Punta de Mita, Sayulita and San Pancho. To the south: Nuevo Nayarit, Puerto Vallarta, Mismaloya and Boca de Tomatlán. Our Bucerías guide has approximate driving times and directions.
Are activities and transport included?+
They are included only when explicitly listed in your confirmed package. Departures depend on availability, sea conditions and the provider’s requirements.
Does a WhatsApp enquiry confirm a booking?+
No. An enquiry helps you explore the options. Your stay is confirmed only after you complete the booking process and receive confirmation from the hotel.
